THE
EMPATHY
ADVANTAGE

Book 2 - The Empathy Advantage

Leading in the Empowered Workforce

If we want to outperform the competition with a complex, diverse, and multigenerational workforce, we have to tap into peoples’ intrinsic motivations, reorganize work to accommodate continuous change, and unleash our empathy advantage.

Whether you’re a seasoned executive or emerging leader, The Empathy Advantage will help you embrace a more influential and engaging form of leadership by empowering and inspiring human potential.

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MUST READS

Lead through rising uncertainty

The relationship between individuals and organizations has fundamentally transformed. Workers have embraced newfound autonomy and expect more from their workplaces than ever before. Leaders face a new challenge: balancing employee empowerment with organizational performance.

The key to navigating this uncertainty? Nurture your empathy.

Co-authored with future-of-work thought leader Chris Shipley, The Empathy Advantage reveals how empathy is a competitive edge in today's fast-changing world.

Through more than 75 distinctive visual frameworks, this guidebook helps leaders reimagine their approach and unlock new possibilities for both themselves and their organizations.

THE
BOOK IS
SEPARATED
INTO THREE
PARTS,

each one building on the last.

Part 1:

Understanding the newly empowered workforce

Part 2:

Understanding how your organization needs to adapt

Part 3:

Understanding how to make four fundamental shifts

DRAWING ON INSIGHTS FROM HUNDREDS OF EXECUTIVE INTERVIEWS,

The Empathy Advantage examines today's workplace transformation and proposes a powerful shift: leading with empathy and vulnerability to unlock your team's full potential.

praise
“

If you want to continuously innovate at the highest levels, you must unlock the potential of your people. This book shows you how.”

—JOSH LINKNER,

New York Times bestselling author, The Road to Reinvention: How to Drive Disruption and Accelerate Transformation

dark blue quote

Microchips cannot and will not replace relationships. Your next job starts where the robots stop. Learn to embrace that handoff. The best way to do that, Heather and Chris argue, for both individuals and organizations, is through rapid learning, unlearning, and adaptation. Heather and Chris’ book is an indispensable guide to how to navigate this new era in the workplace.”

—THOMAS L. FRIEDMAN,

Foreign Affairs Columnist, New York Times

green quote

Twenty years of research have shown me the importance of bringing humans to the forefront of the future of work. By recognizing the centrality of human potential, The Adaptation Advantage illuminates the value of resilience, adaptability, and the qualities that make us uniquely human in the future of culture, work, and self.”

—VIVIENNE MING, PHD.,

Theoretical neuroscientist, founder, Socos Labs

pink quote

The Adaptation Advantage is fueled by the power of an elegant idea: our ability to learn and adapt is inseparable from our sense of identity. And as automation driven by machine intelligence remakes our world, the need to continually transform our identities becomes the very foundation of human growth—and how we thrive. McGowan and Shipley have wrapped a vivid and immensely readable narrative around this idea. My advice: read it!”

—RANDY SWEARER, PHD.,

Vice President of Learning Futures, Autodesk

“

In The Adaptation Advantage, McGowan and Shipley deliver a powerful message for corporate leaders about success in the future of work. Learning and identity are not only intertwined but fundamental to any organization’s ability to adapt and create value. How exciting to read a book built on the core premise that learning unleashes our human potential while also driving competitive advantage.”

—SEAN GALLAGHER, PHD.,

Executive Director, Centre for the New Workforce, Swinburne University

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PROBLEMS, TODAY?

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