SOLVE
TOMORROW'S
PROBLEMS^TM

Harness Human Ingenuity to Navigate What's Next

Move beyond problem-solving to problem-finding. Heather shows leaders how to ask better questions—the ones that unlock breakthrough opportunities.

Book Heather

Think organizations can't change quickly?

HISTORY PROVES
OTHERWISE.

When naysayers said "it can't be done," humans accomplished the impossible—in weeks, not years. Each pivotal moment reminds us of humanity’s most underestimated asset: our ability to adapt in the face of seemingly impossible odds.

In this perspective-shifting keynote, Heather challenges the myth that we resist change using unforgettable stories about a mop, a burrito, and a hermit crab to demonstrate how we can tap into our natural curiosity and hardwired drive to collaborate to see and shape what’s next.

Drawing from her bestselling books The Adaptation Advantage and The Empathy Advantage, Heather reveals how leading organizations thrive when they place adaptability at their core, allowing them to find breakthrough opportunities where others least expect.

MOP

The inventors of the Swiffer didn’t ask customers what they wanted. They watched them clean their floors.

The insights they gleaned became a $2.5 billion product nobody asked for but everyone wanted.

The question Heather asks: What if you were one insightful question away from your next breakthrough?

BURRITO

A judge in Ohio ordered a woman charged with assault to work in the same restaurant where she’d thrown her incorrect burrito order at the person who made it.

This story is about what’s happening to humanity, but also what questions might help you understand why your organization is not yet operating at its full potential.

HERMIT CRABS

Hermit crabs only survive if they find a bigger shell to occupy as they outgrow the old. But they collaborate with other crabs to do this.

This story is about how a leader's job used to be about telling people what to do and how to do it. Now it’s about helping people get to their next shell so they can expand their capacity, increase their resilience, and Solve Tomorrow’s Problems.

OUTCOMES